Billing / Payment Policy
If you are a:
Retainer client – your account is due monthly (the 1st day of each month).
Hourly client – your account requires an 85% deposit with the balance due prior to delivery.
Corporate / Government client – your account is due Net 30
Billing Department Hours of Operation:
Monday – Friday: 9:00 am – 3:00 pm EST
Saturday – Sunday: Closed
*Business days are defined as 12:00 am – 11:59 pm EST, Monday through Friday.
Payment by PayPal:
VictoriaParham.com accepts eChecks and credit card payments securely via PayPal. Clients who choose this payment option may also be set up on a recurring basis via PayPal’s monthly subscription method. Your account will be billed automatically each month.
If you have questions regarding your invoice, please contact your assigned project manager to discuss your concerns prior to submitting a dispute to your credit card company.
Payments are due by 11:59 pm EST on the first of each month. We allow a five day grace period for you to make your payment on time. If payment is not received by the end of the 5th day, a late fee of $25.00 will be assessed.
Late fee: $25.00
Re-Activation Fee: $25.00
Credit Card Charge backs: $37.50 + Re-Activation Fee
NSF (Returned Check) Fee: $37.50 + Re-Activation Fee
Should you initiate a chargeback or if your payment by check is returned, we will immediately suspend all services for your account. The chargeback fee and/or the NSF fee, will be added to your account, along with the $25.00 account re-activation fee.
NOTE: Customers who have initiated any combination of 3 charge backs or NSF fee assessments within a 12 month period will no longer have the option of payment by Credit Card or Check.
We will only accept billing disputes in writing. We will gladly correct any mistakes we’ve made in billing your account, as quickly as possible. Our goal will be to research the disputed item(s) and to respond to your inquiry within 5 business days. Any charges incurred during this resolution process, are your responsibility.
If your account is suspended for any reason, a $25.00 reactivation fee will be assessed.
If your account is terminated, it is permanently cancelled. This means removal of all client data files that are associated with your account. This process cannot be reversed. Termination of your account does not excuse any pre-existing payment obligations under your client work agreement. Should you wish to resume business with us, amounts owed must be paid prior to establishing a new account and a deposit may be required.
VictoriaParham.com is not liable for loss of profits, projected profits, expenditures, investments, leases or commitments in connection with your business, nor for the loss of any other monetary or non-monetary benefits or profits, resulting from the termination of an account.
Accounts that are not paid in full within 30 days after the termination of services will be subject to our collections process. In attempting to collect your debt, any information we have will be presented to the Collections Agent if no satisfactory payment arrangement is in place. Delinquent accounts which are presented for collections may affect your credit rating.
Your Customer Contact information may be updated by contacting our billing department. If your account contact information is not correct or needs to be changed, it may delay or prohibit your ability to receive notices.
It is solely your responsibility to keep all personal and billing information current. VictoriaParham.com is not responsible for actions taken as a result of a customer’s failure to respond to notices. We recommend that you maintain a valid email address on file.