If you are a:
Coaching client – your account is due monthly (the 1st day of each month).
VIP Community Member – your payment is due at time of Sign-up.
Corporate / Government client – your account is due Net 30
Billing Department Hours of Operation:
Monday – Friday: 9:00 am – 3:00 pm EST
Saturday – Sunday: Available via Support Ticket
PAYMENT OPTIONS – PayPal:
VictoriaParham.com accepts debit and/or credit card payments securely via PayPal. Clients have the option to setup payments on a recurring basis via PayPal’s monthly subscription method. Your account will be billed automatically each month.
If you have questions regarding your invoice, please contact your assigned project manager to discuss your concerns prior to submitting a dispute to your credit card company.
Payments are due by 11:59 pm EST on the due date. If your payment is not received by 11:59 pm, your account will be closed and a $25 re-activation fee will be assessed to your account.
Late fee: $35.00
Re-Activation Fee: $25.00
Credit Card Charge backs: $37.50 + Re-Activation Fee
Should you initiate a charge back we will immediately suspend all services for your account. The charge back fee will be added to your account, along with the $25.00 account re-activation fee.
NOTE: Customers who have initiated any combination of 3 charge backs within a 12 month period will no longer have the option of payment by Credit Card. Please be advised, if you wish to use the service, payment must be submitted in full either through bank wire, money order, or certified cashiers check.
Billing disputes are only accepted in writing. We will gladly correct any mistakes we’ve made in billing your account, as quickly as possible. Our goal will be to research the disputed item(s) and to respond to your inquiry within 5 business days. Any charges incurred during this resolution process, are your responsibility.
ACCOUNT CLOSURE OR SUSPENSION
If your account is suspended for any reason, a $25.00 reactivation fee will be assessed.
If your account is terminated, it is permanently cancelled. This means removal of all client data files that are associated with your account. This process cannot be reversed. Termination of your account does not excuse any pre-existing payment obligations under your client work agreement. Should you wish to resume business with us, amounts owed must be paid prior to establishing a new account and a deposit may be required.
VictoriaParham.com is not liable for loss of profits, projected profits, expenditures, investments, leases or commitments in connection with your business, nor for the loss of any other monetary or non-monetary benefits or profits, resulting from the termination of an account.
I make every effort to keep my payment, billing, and invoicing process as simplified as possible to prevent account delinquency. If payment is not received on the due date by 11:59 pm., your account will be closed immediately. If you wish to continue with the service, you will need to bring your account status up-to-date and in addition, a $25 re-activation fee will be assessed to your account.
Your Customer Contact information may be updated by contacting our billing department. If your account contact information is not correct or needs to be changed, it may delay or prohibit your ability to receive notices.
It is solely your responsibility to keep all personal and billing information current. VictoriaParham.com is not responsible for actions taken as a result of a customer’s failure to respond to notices. We recommend that you maintain a valid email address on file.